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Joel on Software (10 unread)

Stack Overflow Podcast #30

Posted: November 20th, 2008, 5:53pm CET

Stack Overflow Podcast episode 30 is up, with special guest Richard White of UserVoice.

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Anecdotes

Posted: November 19th, 2008, 4:08am CET

Michiko Kakutani reviews Malcolm Gladwell's latest book in the New York Times: “Much of what Mr. Gladwell has to say about superstars is little more than common sense: that talent alone is not enough to ensure success, that opportunity, hard work, timing and luck play important roles as well. The problem is that he then tries to extrapolate these observations into broader hypotheses about success. These hypotheses not only rely heavily on suggestion and innuendo, but they also pivot deceptively around various anecdotes and studies that are selective in the extreme: the reader has no idea how representative such examples are, or how reliable — or dated — any particular study might be.”

This review captures what's been driving me crazy over the last year... an unbelievable proliferation of anecdotes disguised as science, self-professed experts writing about things they actually know nothing about, and amusing stories disguised as metaphors for how the world works. Whether it's Thomas Friedman, who, it seems, cannot go a whole week without inventing a new fruit-based metaphor explaining everything about the entire modern world, all based on some random jibberish he misunderstood from a taxi driver in Kuala Lumpur, or Malcolm Gladwell with his weak theories on tipping points, crazy incorrect theories on first impressions, or utterly lunatic theories on experts, it all becomes insanely popular simply because the stories are fun and interesting and everybody wants to hear a good story. Spare me.

Friedman and Gladwell's outsized, flat-world success has lead to a huge number of wannabes. I was really looking forward to reading Simplexity, because it sounded like an interesting topic, until I settled down with it tonight and discovered that it was chock-full of all those amusing bedtime stories about the map of the cholera plague in London in 1854, which I've heard a million times, and then suddenly I noticed (shock!) that not only was the author a journalist, not a scientist, but he was actually an editor at Time Magazine, which has an editorial method in which editors write stories based on notes submitted by reporters (the reporters don't write their own stories), so it's practically designed to get everything wrong, to insure that, no matter how ignorant the reporters are on an issue, they'll find someone who knows even less to write the actual story. Panicking, I began to flip through the book at random. There's that story about Don Norman and complicated user interfaces. Here he is reading Nassim Taleb. I've heard all these anecdotes! Stop, already! I threw the book away in frustration.

This is the third one of the day. My business partner Jeff Atwood was busy extracting himself from the flamewars he started by writing an article on, of all things, NP-completeness, which is, actually, something that it's possible to know something about, because it's not a vague sociological hypotheticoncept like simplexiflatness or blinkoutliers, it's actually a real, important result from Computer Science, with a rigorous definition and lots of published papers, and poor Jeff got himself in something of a pickle by writing a book review when he hadn't read the book, and fortunately, he has comments on his blog, so his readers called him out on it.

Now, I am not one to throw stones. Heck, I practically invented the formula of "tell a funny story and then get all serious and show how this is amusing anecdote just goes to show that (one thing|the other) is a universal truth." And everybody is like, oh yes! how true! and they link to it with approval, and it zooms to the top of Slashdot. And six years later, a new king arises who did not know Joel, and he writes up another amusing anecdote, really, it's the same anecdote, and he uses it to prove the exact opposite, and everyone is like, oh yes! how true! and it zooms to the top of Reddit.

This is not the way to move science forward. On Sunday Dave Winer [partially] defined "great blogging" as "people talking about things they know about, not just expressing opinions about things they are not experts in (nothing wrong with that, of course)." Can we get some more of that, please? Thanks.

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Stack Overflow Podcast #29

Posted: November 13th, 2008, 3:29am CET

In this week's Stack Overflow podcast, Jeff and I talk about video games, programming languages that aren't "in" English, and hiring great programmers.

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Stack Overflow Podcast #28

Posted: November 6th, 2008, 3:00pm CET

Corey reviews the podcasts Jeff and I are doing, under the title Jeff Atwood is Trying to Kill Me: “The trip from Chicago to Detroit was without homicidal incident. The only harbinger of what was to come was that I could sense a growing irritation in myself towards Jeff Atwood. Why? Because Jeff just couldn't keep up with the pace of Joel's conversational tennis.”

Ha! Take that, Jeff “Atwood,” if that's even your real name, you homicidal maniac!

Anyway, sorry I haven't been posting as much here on the blog. As Corey discovered, the action is all on the podcast. This week, Jeff and I go through the colors. Azure and Orange feature prominently.

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The Unproven Path

Posted: November 4th, 2008, 12:01am CET

“As for what this all means, I'm still trying to figure that out. I abandoned seven long-held principles about business and software engineering, and nothing terrible happened.”

From my latest Inc. column: The Unproven Path

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Stack Overflow Podcast #27

Posted: November 2nd, 2008, 4:34am CET

Our guests on this week's Stack Overflow Podcast are the founders of Reddit, Steve Huffman and Alexis Ohanian.

By the way, Jeff recently upgraded the database server from Microsoft SQL Server 2005 to 2008, and found pretty conclusively that 2008 has a new architecture for full text search which is significantly slower than it was in 2005. Something to be careful about if you're thinking of upgrading to 2008.

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Stack Overflow Podcast #26

Posted: October 16th, 2008, 5:34am CEST

On this week's Stack Overflow Podcast, Jeff and I devote the episode to questions from listeners.

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Sins of Commissions

Posted: October 10th, 2008, 11:34pm CEST

“A couple of years ago, I went into a big-box shoe store and bought a pair of sneakers. At the checkout counter, the cashier grabbed a can of that bogus silicone spray stores always try to up-sell you. It's supposed to make sneakers shiny and waterproof, but it doesn't seem to do anything.”

From my latest Inc. column: Sins of Commissions

My dad emailed to add:

The same problem arises when you set measurable incentives (money for better test results) in educational policies like No Child Left Behind.

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Stack Overflow Podcast #25

Posted: October 10th, 2008, 6:00am CEST

This week's Stack Overflow Podcast features special guest star and programming blogger superhero Steve Yegge. It's a terrific conversation about working at Google, marketing your ideas, and programming languages... one of the most interesting podcasts yet.

In the spirit of Steve's extremely long blog posts, we ran about 15 minutes long this week.

In the past, Jeff and I have had some audio problems using Skype to record the podcast--mainly, dropouts when we talk over each other. I set up a bunch of new gear which seems to have finally fixed this problem. Here's a description of the new podcasting setup.

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Hair on fire

Posted: October 8th, 2008, 6:54pm CEST

On August 17th, Jason, a student in our software management training program, read a post by Seth Godin, marketing guru extraordinaire:

"Here's the challenge: Assemble your team (it might be just you) on Monday and focus like your hair is on fire (I have no direct experience in this area, but I'm told that hair flammability is quite urgent).

"Do nothing except finish the project. Hey, you could have been on vacation, so it's okay to neglect everything else, to put your email on vacation autorespond and your phone on voice mail and to beg off on the sleepy weekly all-hands meeting and to avoid the interactions with those that might say no...

"And then finish it. Finish the website or the manuscript or business plan or the suite of tools."

At the time, the Copilot team had spent a couple of months stuck in a bizarre Moby Dick-style obsessive hunt to fix a very obscure bug in a very rare edge case in some code which nobody would ever see. There was a loooong period of time there where every once in a while I would ask Ben what was going on and he would say, "we should have AutoUpdate done today." I didn't know what AutoUpdate was, but the eleventh time I heard that it was going to be done "today" I started to detect a pattern.

When Jason read Seth's motivational post, probably after drinking a little bit ttoooo mmuucchh ccooffffee, he got really excited by this idea, and quickly sold Ben and Tyler, the developers, that they should try something. In their weakened state from an exhausting chase after one very annoying bug, they probably could have been convinced that it was a good idea to try hang gliding from the roof of our office building to the Statue of Liberty, so they went along with it.

To keep focused, Jason instituted daily scrum-like standup meetings. It took about three weeks to get to code complete and about three more weeks of testing and polishing, but lo and behold, it's here: Copilot OneClick!

Copilot was originally optimized to be the easiest way to provide temporary, ad-hoc tech support over the internet. It's a remote desktop system that's focused on ease of use, with nothing to install, so it's perfect for tech support departments that just need to get onto a customer's system remotely to fix problems, without asking the customer to install software, change firewall settings, etc. etc.

OneClick is a new feature that allows you to install Copilot on the computers you connect to most frequently, and makes re-connecting to those computers a breeze. It's a huge step forward in usability.

So, thanks, Seth Godin, for the motivation. Now if I could just get the contractor working on our office to read Seth's blog...

PS. Since the summer, we've added a lot of other small features, which I haven't reported here. There's a new monthly $19.95 flat rate plan. Weekends are now totally free (ideal for helping your family and friends). There's also a free 15 day trial. The best way to keep up with these things is to subscribe to the Copilot Blog.

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